Effective Date: January 1, 2025

Welcome to Dharmic Sakha (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or using our services, you agree to comply with these Terms. If you do not agree, please do not use our services.

1. Use of Our Services

(a) Eligibility

You must be at least 18 years old or have parental consent to use our services. By accessing our website, you represent that you meet these eligibility requirements.

(b) Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately of any unauthorized use.

2. Orders and Payments

(a) Product Availability

All products are subject to availability. We reserve the right to limit quantities or discontinue products without prior notice.

(b) Pricing and Payments

Prices are listed in INR and are inclusive of applicable taxes unless stated otherwise. Payments must be completed at the time of purchase through our secure payment gateway.

(c) Order Cancellations

We reserve the right to cancel any order for reasons including but not limited to:

Suspected fraudulent activity.

Errors in pricing or product information.

Non-availability of products.

3. Shipping and Delivery

(a) Shipping Policies

We aim to deliver your orders within the estimated time frame provided during checkout. Delivery times may vary based on your location.

(b) Delayed or Lost Shipments

We are not liable for delays caused by unforeseen circumstances or courier issues. If your order is lost, please contact us for assistance.

4. Returns, Exchange and Refunds

(a) Return & Exchange Policy

We regret to inform you that we do not offer a return facility, although we can help you by exchanging the product in case it is defective or the wrong product is delivered.

Email us at customercare@dharmicsakha.com within 7 days of receipt, provided the item is unused and in its original packaging. Certain items, such as customized products, are non-returnable.

(b) Refund Process

We do not provide Refunds due to the nature of the products we sell.

5. User Conduct

You agree not to:

Use our website for unlawful purposes.

Upload harmful or malicious content.

Interfere with the operation of our services.

Attempt to gain unauthorized access to our systems.

We reserve the right to terminate accounts and report any illegal activities to law enforcement authorities.

6. Intellectual Property

All content on our website, including but not limited to text, images, logos, and designs, is the intellectual property of Dharmic Sakha. Unauthorized use, reproduction, or distribution is prohibited.

7. Limitation of Liability

To the fullest extent permitted by law, Dharmic Sakha is not liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability is limited to the amount paid by you for the purchased products.

8. Indemnification

You agree to indemnify and hold Dharmic Sakha harmless from any claims, damages, or losses arising from your breach of these Terms or misuse of our services.

9. Governing Law

These Terms are governed by the laws of India. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts in India.

10. Changes to Terms and Conditions

We may update these Terms from time to time. Changes will be effective upon posting on this page. Continued use of our services constitutes acceptance of the revised Terms.

11. Contact Us

If you have any questions or concerns about these Terms, please contact us:

Email: customercare@dharmicsakha.com

Phone: +91-9082341305

Address: Dharmic Sakha, Kokan Aareshwar Building, Kokan Nagar, Jogeshwari (E), Mumbai – 400060, Maharashtra, India.

Bank Account Name: Akash Prakash Sawant

Thank you for choosing Dharmic Sakha.